FAQs

                                   Frequently asked questions.

1. How long are shipping time ?

Your items will ship within 1 to 5 days of receiving an order and it take up to 3-4 weeks to reach your doorstep. Each products at Elan kids boutique has an estimated delivery time that you can find in the product description.

2. What's your return policy ?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability and a greener environment: each return has carbon footprint, So just tell us what went wrong ,send along with a picture and we'll give you your money back in full. Then if possible you can donate your product to a local charity or recycle it.

3. Can I cancel my order ?

Cancellations are possible if you do not receive your package within the time frame specified for each individual products. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package then please go ahead and do one of three things : Recycle it, Donate it or Enjoy it.

4. What happens if i receive the wrong order ?

If there's an issue with your order ( if it's the wrong size, wrong color, defective or otherwise  not exactly what you wanted),  then simply notify us and we'll give you a refund. You wont be asked to ship the product back to us. 

5.Do you offer exchanges ?

We do not offer exchanges, however if for any reason you didn't get the exact product you expected.Just let us know and we'll get you a new one.

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